Incident History
This article contains information regarding scheduled maintenance, noted performance issues, and system outages in Transferology®.
In this article:
Reporting An Issue
When viewing this article inside the Help & Feedback beacon, select the
pop-out icon to the right of the article name to be taken to the Transferology Support Center. Keep these instructions in a separate browser tab for reference, and close the Help & Feedback button by selecting the
X within.
- Select the Help & Feedback button on any page within Transferology.
- Select Contact Transferology.
- Fill in the supplied fields and provide as much information as possible about the issue.
- Select Send a message.
Incidents and Outages
| Date & Time | Description | Resolution | Status |
11/12/2024 5:14 p.m. - 5:38 p.m. ET |
Transferology was unavailable for 24 minutes due to a Distributed Denial-of-Service (DDoS) attack. | The offending user's IP address was blocked. | Fixed |
11/6/2024 5:39 a.m. - 5:42 a.m. ET |
Transferology was unavailable for 3 minutes due to an error that caused the web container to fail to restart. | The web container was restarted manually. | Fixed |
9/23/2023 5:50 a.m. - 6:20 a.m. ET |
Transferology was unavailable for 30 minutes due to the index not copying properly. | The index was reloaded. | Fixed |