Incident History
This article contains information regarding scheduled maintenance, noted performance issues, and system outages in Transferology®.
In this article:
Reporting An Issue
When viewing this article inside the Help & Feedback beacon, select the pop-out icon to the right of the article name to be taken to the Transferology Support Center. Keep these instructions in a separate browser tab for reference, and close the Help & Feedback button by selecting the X within.
- Select the Help & Feedback button on any page within Transferology.
- Select Contact Transferology.
- Fill in the supplied fields and provide as much information as possible about the issue.
- Select Send a message.
Incidents and Outages
| Date & Time | Description | Resolution | Status |
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1/22/2026 3:38 p.m. - 11:37 p.m. ET |
Email services were unavailable in Transferology. | A message was posted to Transferology informing users that email services were temporarily unavailable. If creating an account, it was recommended to use the social login option. Email services returned to normal functioning after a Microsoft outage was resolved. No emails were lost; all emails were delivered upon resolution. | Complete |
|
11/11/2025 2:11-2:55 p.m. ET |
Transferology was unavailable for 44 minutes due to a problem with a dependency. | The dependency was replaced. | Fixed |
|
3/13/2025 - 3/14/2025 11:00 p.m. - 1:00 a.m. ET |
Scheduled maintenance. | A message was posted informing users that Transferology would have limited functionality during this time. | Fixed |
|
11/12/2024 5:14 p.m. - 5:38 p.m. ET |
Transferology was unavailable for 24 minutes due to a Distributed Denial-of-Service (DDoS) attack. | The offending user's IP address was blocked. | Fixed |
|
11/6/2024 5:39 a.m. - 5:42 a.m. ET |
Transferology was unavailable for 3 minutes due to an error that caused the web container to fail to restart. | The web container was restarted manually. | Fixed |
|
9/23/2023 5:50 a.m. - 6:20 a.m. ET |
Transferology was unavailable for 30 minutes due to the index not copying properly. | The index was reloaded. | Fixed |
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