I Forgot My Password. How Do I Reset It?

Forgot your Transferology password? Follow the steps below to reset your password and regain access to Transferology: 

How to Reset Your Password

  1. From the Transferology.com homepage, navigate to the top right of the screen and select Log In:
  2. Select the Can't log In? link under the Log In box:
  3. If you signed up for Transferology using an email address, enter it in the first box and select REQUEST PASSWORD RESET. (Users can log into Transferology through Google or Facebook accounts or create an account through Transferology. Jump to Verifying Log In Method if you're unsure what method you used.)
  4. You will receive a message indicating that a recovery code has been sent to the email address you supplied. Retrieve that code, enter it in the Recovery code box, and select OK. Check your Spam or Junk folder if the email doesn't appear in your Inbox. 
  5. You will now be prompted to enter a new password. Re-enter the password to confirm, and select Set new password. 
    1. Passwords must be at least six characters in length, require one number, one letter (case sensitive), and cannot be the same as your last password. 
    2. As you enter your password, Transferology will give you an indication of how strong your password is by showing you a password strength meter alongside written feedback. 
      1. There are four progressive levels of password strength: 
        1. red - no strength/unsafe
        2. yellow - low strength/low safety (passwords must meet this level at a minimum)
        3. teal - strong/safe
        4. green - very strong/very safe

Confirmation Email

After submitting, users will receive a confirmation email indicating that their password has been changed. As a safety procedure, the email will guide users to a link to reset their password if they did not initiate the reset request.

Verifying Log In Method

If you are unsure how you logged into Transferology, enter your email address in the second box on the Can't log In? page and select Check: 

You will receive an email from Transferology telling you which method you used to log in.

  • If the email notes you used your email address, proceed back to step 3 of How to Reset Your Password.
  • If you logged in via Google or Facebook, navigate back to the Log In box and select Social Login. From there, select Log In with Facebook, or Log In with Google.

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